JOB RESPONSIBILITIES:
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Maintain professionalism at all times when working with other team members and/or guests.
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Responds to calls requesting the need for surveillance coverage.
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Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
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Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
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Writes reports, and completes logs and spreadsheets.
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Conducts reviews as assigned.
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Documents equipment malfunctions.
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Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
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Communicate (both written and verbal) with and promote positive team members and guest relations.
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Attends court as needed and testifies in cases involving Surveillance recordings and documents.
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Performs all other duties as assigned.
JOB REQUIREMENTS:-
Must be at least 18 years of age.
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High School diploma, GED or equivalent required.
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Previous experience in casino surveillance or Table Games & Poker preferred.
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Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
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The ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
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Ability to read and interpret documents.
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Ability to work independently with minimal supervision.
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Act with discretion and maintain confidentiality in handling sensitive information.
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Vision must be correctable to 20/20.
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Ability to distinguish colors.
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Effectively communicate in English, in both written and oral format.
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Proficient in basic math without the use of a calculator.
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Must be able to sit for at least a full eight (8)-hour shift.
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Basic working knowledge of various computer technology and software including Microsoft Office applications.
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Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
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Must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
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Must be able to successfully pass a background check and receive a license from the DE Lottery.
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Must adhere to the Close Personal Relationship Policy - Fraternization. Surveillance Employees are prohibited from having close personal relationships with all other employees.
For a full list of our career opportunities, please visit www.DelawareParkCareers.com.
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