Central Scheduling Representative
If you LOVE a challenge, enjoy working with the public, and have a great personality, we want YOU to join our TEAM! St. Luke's Cataract & Laser Institute is looking to hire a full-time, Central Scheduling Representative at The Villages location! We believe in building careers, not filling jobs, and want to help you create a future in a role that you can enjoy!
About the Job
Our central scheduling team is responsible for answering phone calls and scheduling patient appointments in a call center capacity – the first step in providing life changing vision. We are looking for individuals who can learn and retain medical knowledge, perform a variety of scheduling duties in a professional manner, provide the consistent, organized work that is needed for outstanding patient care. The right candidate must be able to provide outstanding customer service, have positive and professional communication skills, and the ability to perform their duties in a self-directed inbound Call Center work environment.
Basic Functions and Responsibilities (not all inclusive)
- Answer high-volume incoming calls promptly in a pleasant and courteous manner, ensure all clinical visits and/or surgery appointments are scheduled for the main office and satellite locations
- Assist referring and co-managed physicians, staff, and patients with scheduling needs
- Effectively gather and document information to patient records to include electronic records
- Maintain efficiency of doctor’s schedules by scheduling patients consecutively with quality over quantity
- Confirm and accurately complete documentation required for insurance coverage and billing purposes
- Ensures confidentiality of all health information as required by HIPAA guidelines ensuring compliance.
This Job Is Ideal for Someone Who has:
- Prior medical office experience required
- Prior experience in a call center environment, typing, computer knowledge required
- Previous experience in a customer service role
- Level head, and thrives in a fast-paced environment
- Mobility in an office setting; sitting, standing, walking
If your previous experience doesn’t check all of these boxes, but you love to learn and believe you are fit, we still want to hear from you!
Company Mission
“Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit.
About St. Luke's at the Villages Eye Care and Surgical Center
St. Luke’s at the Villages opened in November 2012 as a state of the art ophthalmic facility. Led by Kimberly Ireland, M.D., our team of employees is committed to fulfilling our motto by providing “Excellence with Love” to our patients. Our practice is dedicated to ensuring that each of our patients has the best vision possible, and that our patients are treated with respect and compassion. St. Luke’s at The Villages is affiliated with St. Luke’s Cataract and Laser Institute, founded in 1968 by James P. Gills, M.D., and based in Tarpon Springs, FL.
Please visit our website to learn more about St. Luke’s at The Villages: http://www.stlukeseye.com/location/the-villages/
The Benefits of working for St. Luke’s
- Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay
- Opportunity to build a career with a longstanding, reputable organization
- Leadership and Career Advancement opportunities
- Competitive wages and certification bonuses
- Monday – Friday work week
- Weekends and Holidays off
- Charter School Eligible
See more benefits at http://www.stlukeseye.com/careers/benefits/
We are an Equal Opportunity Employer and a Drug Free Workplace
We participate in the E-Verify Program