Under the supervision of the Project Manager, the Business Service Representative (BSR) develops and provides a range of employment related services primarily to clients in the with the goals of job placement, job retention and increased household income for increased self-sufficiency.
Essential Functions and Responsibilities:
· Established and maintain relationships with employers creating a concurrent job order to distribute to potential candidates
· Utilize a wide variety of methods to generate candidates, including internal and external networking, hiring events and referral programs
· Work with partners to target client needs in order to increase employment outcomes, including: consistent employment for those who are sporadically employed and employment skills for those with little or no work history.
· Develops and maintains relationships and communication with a wide range of Chicagoland businesses and employers.
· Counsel clients around issues of job readiness, job and vocational training, job search and adjustments to new jobs and work-life.
· Collects, organizes and analyzes information about clients through records, tests, interviews and professional sources to appraise their needs, interests, abilities and personality characteristics for vocational and educational counseling, job training and job placement.
· Establishes and maintains potential employer contacts to ensure placement opportunities for clients who have successfully completed training or are at the appropriate skill level.
· Solicits job openings and establishes job interviews with clients; supports clients during the interview process and job orientation and performs follow-up as necessary.
· Advises and consults with Of Color, Inc. team for integration of employment activities with other program services.
· Keeps organized and accurate records on job training, placement and retention for all clients who participated in employment related services.
· Maintains current knowledge through participation in training sessions, seminars, conferences, etc.
· Refer clients/participants to service such as financial literacy, language instruction, transportation assistance vocational training, and childcare and other supportive services.
· Coordinate hiring event and jobs fairs for clients that will result in job placements.
· Conduct trainings and information sessions on topics such as how to deal with workplace conflict and trauma; how to overcome workplace stress, time management, how to deal with difficult bosses, how to respond to
employer criticism, how to ask for a raise, how to look for a new job while holding a current one, how to handle external pressures that hamper performance, etc.
· Engage clients in career planning, addressing issues of career advancement, career change and exploring education steps necessary to obtain jobs within career ladders.
· Monitor and report the employment status and salary of all clients on a monthly basis highlighting 30 – 90 day milestones.
· Performs other related tasks as required or assigned.
Professionalism and Work Conduct
· Behaves with integrity, demonstrates high ethical standards, and displays a positive image for If Color, Inc.
· Acts in a professional manner at all times and maintains appropriate boundaries with clients.
· Demonstrates accountability for results and keeps commitments to others.
· Reports to work, meetings, training, and job related activities prepared and as scheduled.
· Demonstrates openness and respect for cultural and socioeconomic characteristics of clients and coworkers.
· Accepts feedback and ideas from team and supervisor and is constructive when giving feedback and ideas to others.
· Discusses alternative problem solving and is open to new ideas and ways of doing things.
· Performs other related tasks as assigned or required.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- human services: 2 years (Required)
- Case management: 2 years (Required)
Ability to Commute:
- Chicago, IL 60643 (Required)
Work Location: In person