Patient Care:
- Schedule all surgical patients for surgery. Coordinate their pre-op appointments, share details about surgery day, handle phone calls to/from the patients.
- Explain surgical process and time line to patients and their caregivers
- Serve as liaison between the ambulatory surgery center and Zieker Eye
EHR/EPM:
- Comprehensive knowledge of EHR system and ability to use it efficiently
- Knowledge of medical terminology
- Collect payments from surgical patients and input into billing software
- Ability to find patient insurance and other info from EPM side
Communications & Follow-up
- Communicate with PCP for surgical clearance, ensure required documentation/processes complete with appropriate lead time prior to surgery
- Attention to detail a must
Time Management:
- Arrive to work on time, record hours accurately; return from breaks on time
- Reliability a must
Compliance:
- Comply with HIPAA/OSHA guidelines; corporate policies & procedures
Teamwork:
- Assist technical/provider staff when asked/needed
- Maintain professionalism in interactions with co-workers, management and patients
Qualifications
- Medical administrative support experience; ophthalmology preferred
- Proficiency in using EHR systems
- Strong knowledge of medical terminology
- Previous experience in patient service
- Familiarity with office operations and front desk duties
- Understanding of HIPAA regulations
- Ability to work in a fast-paced medical environment
- Excellent organizational and communication skills
ATTENTION TO DETAIL IS CRITICAL
Job Type: Full-time
Pay: $17.00 - $26.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- Do you have any ophthalmology experience?
- Do you have surgical scheduling experience?
Experience:
- Medical-surgical: 1 year (Required)
Work Location: Multiple locations