Position
Hospitality Associate
Non-Exempt
Part-Time (Evenings and Weekends)
Reports to Director of Operations
Purpose
To assist the staff with guest and volunteer relations to maintain consistency and continuity to ensure a positive experience for both guest families and volunteers.
Duties & Skills Guest Services
- Assist the Director of Operations and Staff with day to day operations of the Ronald McDonald House.
- Welcomes guests in person or on the telephone.
- Completes guest registration processes and provides background check for all guests over 18 years.
- Maintains security protocol and issues security wristbands appropriately.
- Maintains a clean and organized reception area and workspace.
- Contributes to the team effort assisting in other tasks as deemed necessary.
- Works alongside volunteers to ensure they are having a positive experience while volunteering.
- Maintains continuity between volunteer shifts using exceptional communication skills.
- Survey staff regularly to assess needs for volunteer assistance.
- Work with volunteers to resolve issues and promote cooperation and completion of tasks.
Communication * Work with hospital staff as necessary to provide excellent “customer service” for our guest families.
- Communicates in a clear and concise manner directly to the Director of Operations to help ensure the Ronald McDonald House is a safe, secure and positive environment for everyone.
Capabilities * Demonstrate the capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or difficult situations.
- Demonstrate the capability to effectively communicate orally and in writing.
- Ability to work well with a diverse group of staff and volunteers.
- Willingness to adjust hours to accommodate the needs of the job.
- Ability to work productively in an unstructured environment with frequent interruptions.
Skills * Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage.
- Organization and planning skills
- Scheduling
- Data entry
- Experience with volunteers preferred
- Good customer service skills'
'Work Remotely * No
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 8 – 16 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Rotating weekends
- Weekends only
Education:
- High school or equivalent (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Relocate:
- South Bend, IN 46601: Relocate before starting work (Required)
Work Location: In person