Job Title: Customer Service Representative
Duration: 6 month - Contract to Hire
Location: WEST DES MOINES, IA
Hybrid Provision: MAY Convert to HYBRID if performance metrics are met.
Training schedule: 8:30 AM to 5:00 PM CST
M-F with some Saturdays required
Regular Shift after training of 8hours shift will be between :
7 AM CST to 8 PM CST for M-F.
8 AM CST to 6 PM CST on Saturdays when required.
JOB RESPONSIBILITIES:
Support Customer Service; proactively seek ways to improve processes.
Perform inbound calls and make outbound calls to customers who are looking for new mortgage financing.
Perform moderately complex customer support tasks.
Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information.
Required Qualifications:
2+ years of Customer Service, Financial Services, or Contact Center support experience
Job Types: Full-time, Contract
Pay: $18.50 - $19.50 per hour
Expected hours: 40 per week
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Call Center: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Work Location: In person