- Act as liaison and partner with field sales team to meet commitments and resolve issues
- Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
- Timely document creation and distribution to sales team to meet customer commitments
- Coordinate workflow closures across all functional teams
- Proactively resolve and escalate issues across functions when necessary
- Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
- Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
- Engage in special projects to drive or improve business performance
- Drive continuous improvement on all related processes to ensure standardization and simplification
- Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Qualifications / Requirements:
- 2 years experience in customer service or field support role.
- Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
- Excellent verbal and written communication.
- Ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.
- Time management skills with the ability to work with accuracy and minimum of supervision.
- Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
- Ability to problem solve and drive issues to resolution
Job Type: Contract
Pay: $21.80 - $26.25 per hour
Schedule:
Experience:
- Pricing: 1 year (Preferred)
Work Location: Remote