The Customer Service Specialist will assist with customer service questions and sales, maintaining the storefront's presentation, and ensuring a high-quality customer experience.
Customer Service Specialist are expected to contribute to making the shop an environment that encourages forward thinking, embraces inclusion, and practices generosity of spirit. Our ideal Customer Service Specialist has a positive upbeat attitude and a desire to help people find the best product for their needs. Previous Cannabis Experience is preferred.
Responsibilities
- Staging and restocking product inventory to maintain a top quality presentation at all times
- The Customer Service Specialist directly reporting to the Front of House Manager, is responsible for executing and maintaining all daily operations of the Front of House Team to achieve the company initiatives
- Additionally, the Customer Service Specialist maintains the policies and procedures of the company and ensures compliance with all state and local laws and regulations
- Extensive cannabis and product knowledge
- Ensure all products sold are compliant and all customers are 21+ with valid ID
- Provide a unique and excellent customer experience to all visitors
- Ability to work on a small team to achieve company and team goals
- Performing duties as needed outlined in the daily, weekly, and monthly cleaning schedules
- Executing and enforcing compliance of all local and state regulations
- Follow weekly schedules to ensure there is proper coverage based on the business needs
- Consistent development of sales skills
- Owning personal training and development regarding current on product knowledge and policies and procedures and seeking out answers as needed from the FOH Manager
- Following all company Time and Attendance Policies
- Maintain current and up to date knowledge of security procedures and protocols as applicable to position and facility
- Computer usage
Experience
- 1-2 years experience in cannabis sales is preferred
- 1-2 years customer service experience
Skills
- Ability to answer patient questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.
- Excellent communication and problem-solving skills.
- Positive Attitude.
- Exceptional customer service skills.
- The ability to concentrate on a task for significant periods of time.
Job Requirements
- High School Diploma or equivalent.
- Must be 21 years of age and comply with all local, state, and company regulations.
- Learn and understand Federal, State, and local laws relating to the industry and safety regulations.
- Must be able to pass a background check.
- Must be able to move, stand, and sit for extended periods of time.
- Lift and carry packages that weigh up to 40 lbs.
We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Washington, DC 20002 (Required)
Ability to Relocate:
- Washington, DC 20002: Relocate before starting work (Required)
Work Location: In person