Under the supervision of the Benefits Program Manager, the Case Manager will be responsible
for the following:
Summary:
1. Assist low-income clients secure public aid/benefits for Medicaid, Medicare,
All Kids, Social Security, Food Stamps, CTA Free Bus pass for Seniors,
Housing, Unemployment, Covid Emergency Funds, Rental assistance etc.
2. Assist clients with translation/interpretation of forms and procedures at IAC,
as well as at State and Federal Public Assistance offices.
3. Responsible for intake, analysis, and preparation of the cases for all
benefits and other claims with the Department of Human Services from start
to finish.
4. Maintain updated records and data, helping with preparation of
monthly/quarterly reports to grantors/Government departments.
5. Provide resources and referrals to external partners as needed.
6. Continuously outreach to community partners and members
7. Collaborate with other organizations on similar projects.
Status: Part time Position Hourly: Range commensurate with experience $20-$23/hr
Responsibilities:
● Perform administrative duties including answering phones, taking and delivering
messages, processing incoming and outgoing mail, making copies, filing records and
assisting members of the public;
● Maintain participant and project data, document student progress and outcomes. Upload
report in a timely manner such as entering data into and update online database Apricot
and Salesforce;
● Attend to clients’ questions regarding case status or program services via phone, email, or
in-person;
● Follow up on pending case work and maintain communication with clients via phone,
email, or mail regarding missing information and/or documentation necessary for
submission of application, follow up process of renewals;
● Manage documents and files;
● Regularly attend Public Benefits trainings, program and staff meetings as needed;
● Attend program and staff meetings and training.
● Assist with outreach and education.
● Work with program staff to evaluate programs, identify needs, and implement new services.
● Other duties as requested.
Qualifications
● At least one year of successful experience as a case manager, preferably in public benefits;
● Excellent communication skills in English and Spanish required;
● Solution-oriented mindset, with a willingness to take initiative;
● Desire and ability to work independently, but also to perform in a team
environment;
● Ability to maintain confidentiality;
● Computer skills including database, spreadsheet, word processing and email.
● Ability to stay organized and prioritize;
● Demonstrated commitment to social justice and sensitivity to challenges of the immigrant
community;
● Ability to work effectively with diverse program participants and staff;
● Respect for others’ experiences, opinions, language, values, culture, and knowledge;
● Able to work from home via computer, phone etc.
● Bachelor’s Degree or commensurate experience.
Job Types: Full-time, Part-time
Pay: $20.00 - $23.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible spending account
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
Language:
Ability to Relocate:
- Chicago, IL 60659: Relocate before starting work (Required)
Work Location: In person