Hotel Front Desk Attendant
Job Description:
Part-time (weekends & weekdays)
Pay: $17 to $18/hour + Health Insurance + Benefits
Position Overview:
Holiday Inn Express & Suites Madison Central, an award-winning hotel, is seeking a motivated professional Front Desk Attendant to join our team. We offer the opportunity to build a rewarding long term career in hospitality.
Benefits:
- Bonuses
- Flexible schedule
- Dental insurance
- Health insurance
- Vision insurance
- Short term disability
- Paid vacation
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a friendly and professional first impression.
- Handle check-in and check-out procedures efficiently while ensuring guest satisfaction.
- Manage reservations, including handling phone calls and online booking systems.
- Provide information about hotel services, facilities, and local attractions to guests.
- Address and resolve guest inquiries and complaints in a timely and effective manner.
- Maintain accurate records of guest accounts and perform basic cashiering tasks.
- Collaborate with housekeeping and maintenance departments to ensure room readiness and address any guest needs.
- Ensure the lobby and desk area is tidy and presents a welcoming environment.
- Assist in managing and optimizing the hotel's reservation system and front office operations.
Qualifications:
- High school diploma or equivalent; hospitality certification or degree preferred.
- Proven experience in a front desk role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems, including reservation software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Flexibility to work in shifts, including weekends and holidays.
Our Commitment:
At Holiday Inn Express & Suites Madison Central, we are committed to offering a supportive and inclusive workplace. We take an active role in the daily operations of all our properties, ensuring high levels of service and customer satisfaction. We offer continuous training and development opportunities to help our employees grow their careers in hospitality. Join us at Holiday Inn Express & Suites Madison Central and be a part of a team that values professionalism, customer satisfaction, and continuous improvement in the dynamic field of hospitality.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person