Description:
Come join the Hillendale Home Care - Santa Rosa team! We are a home care agency expanding into the Santa Rosa area and looking to hire an experienced senior care Client Care Manager to work with referral partners and senior care clients. This role will work with senior care and healthcare facilities and communities to develop referral partnerships and conduct new client assessments including providing insight into products and services, contracts and service renewals, and review and adjust care plans as caregiving support changes.
What You’ll Be Doing:
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Develop new business leads and opportunities through senior care referral networks and conducting new client assessments.
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Generate regular streams of revenue and new business by providing exemplary customer service to clients and families, working with referral networks within local senior care communities, and leading and participating in community outreach events to spread brand awareness.
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Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments.
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Communicate with family members and internal Staffing Management team to refine and improve client’s lives by ensuring a high client satisfaction from assigned home care aides.
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Work with our Staffing Management team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
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Speak to prospective clients to educate them on products and services including conducting in-home assessments with seniors and/or their families to sign them on for services.
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Perform ongoing care management and communication with clients to ensure high quality services and customer feedback.
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Represent Hillendale Home Care at community events, upholding company values and high standards of care.
What Hillendale Provides:
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Highly competitive salary with incentive comp
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Full-time opportunity with a growing company and innovative team
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Healthcare benefits
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401(k) plan
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Paid time off
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Company holidays
Requirements:
Experience, Skills, and Education:
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Bachelor's Degree in business management, marketing management or related field; or equivalent work-related experience
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5+ years prior experience in healthcare or senior care industry
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2+ years’ client management experience in home care industry preferred
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Experience building referral networks and partnerships
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Innovative business development skills with proven track record of new client acquisition and retention of existing clients
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Excellent communication skills and the ability to anticipate the needs of customers
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Strong attention to detail and excellent time management skills
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Ability to interpret care plans, analyze data, and present metrics and reports to leadership
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Strong proficiency with Google Suite apps (Google Docs, Sheets, Gmail)
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Experience working in customer service programs and databases (CRM)