If you enjoy ice cream and collaborating with others, Gifford’s is the place for you! We provide a rewarding supportive environment, and are looking for enthusiastic, talented individuals to join our growing team! Plus, you get to be around ice cream. Who could ask for anything more?
We are currently looking to add a Sales Order Specialist to our family. The right candidate will be open to learning new tasks and developing new skills.
This position is responsible for coordinating the processing and fulfillment of customer orders and respond promptly to customer and sales team inquires. Provide an exceptional level of customer service by entering or processing orders/requests quickly with accuracy and efficiently.
Responsibilities:
- Data entry of new orders, change orders.
- Data entry of daily ice cream/mix/base production
- Check inventory records to determine availability of requested merchandise
- Prints pick slips and packing slips for shipping and receiving and sending order confirmations and invoices timely to customers.
- Coordinate freight appointments and deliveries.
- Email, phone and personal interaction with Customer Service Representatives, Sales, Sales Agents, and customers on order issues that require resolution.
- Weekly and Monthly sales reporting
- Communicate with distributors regarding new items, pricing changes, etc.
- Additional tasks as outlined in the complete job description
Requirements:
- High school diploma or equivalent preferred
- Thorough understanding of Microsoft Excel
- Working knowledge of Microsoft Word to be able to create letters and memos
- Experience with Microsoft Dynamics 365 Business Central a plus
- Be able to work in a team environment as well as independently
- Strong and effective communication skills, both oral and written
- Excellent relationship and customer service skills
- Ability to handle multiple tasks and meet deadlines
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person