Customer Support Specialist
We are Scorpion EXO, a leading motorcycle helmet and apparel brand , and we are looking for a Customer Support Specialist to join our Southern California Team. We are looking for an individual with the communication and analytical skills necessary to effectively engage with customers and assist them with general product questions, product troubleshooting, and potential upselling, all while providing a positive customer experience.
Not only is our small yet highly focused team responsible for providing excellent customer care, the information acquired through our customer interactions is evaluated in coordination with our development and sales teams. This inter-team cooperation makes the Customer Service Team a critical part of Scorpion EXO brand and creates truly transparent and fulfilling work environment. If this sounds appealing to you, then Scorpion EXO is the place for you.
Responsibilities:
This position will manage incoming calls, emails and chats, as well as process returns and assist in any warranty claims. Additional duties can also include; participation at several major events throughout the U.S. Plus the opportunity to assist the Product Development Team with “hands-on” product evaluation.
Additional/preferred skills include:
Previous Customer Service or Sales experience within the powersports industry or similar field.
Excellent communication and interaction skills within a team environment.
Detail oriented and highly organized to ensure accuracy in processing returns, refunds, etc.
Experience with Microsoft Office Suite (Word, Excel, Outlook)
Ability to multi-task with excellent time management and prioritization skills.
Benefits:
Health insurance
Dental insurance
Paid time off
Vision insurance
Details:
Job Type: Full-time
Salary: $38,000 - $46,00 (salary commensurate with experience)
Hours: 8 hour shift
Workweek: Monday to Friday
Work setting: Office
Experience level: 2 -3 years
Work Location: In person. Santa Fe Springs, CA 90670
Job Type: Full-time
Pay: $38,000.00 - $46,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Santa Fe Springs, CA 90670: Relocate before starting work (Required)
Work Location: In person