Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Seattle, Washington site is looking for a new Customer Care Specialist to join our Sea Logistics team.
Reporting to the Sea Logistics Customer Care Manager you will support Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
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You will adhere to Kuehne+Nagel policies and procedures. Ensuring that all work is carried out to pre-set service levels.
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Ensure all areas of Finance (Vendor Invoices, Clearing Invoices, FSL) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible.
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You will maximize profitability on all files handled, being cost conscious at all times.
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Perform credit checks on all files according to Kuehne + Nagel policy and escalate irregularities where appropriate.
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Ensure all filing, both physical and electronic, is done regularly and accurately.
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Ensure all correspondence, relevant to a specific job file, is kept in the job file at all times.
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Ensure that all actions are recorded on the job files.
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2 years’ relevant experience in Sea Logistics.
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Good working knowledge of domestic and international geography including countries, major cities, seaport.
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Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
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Strong verbal and written communication skills; and PC skills.
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English
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
About Kuehne+Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.