Mike's Plumbing & Drain Cleaning 20 years of full-service plumbing and drain cleaning, putting customer's needs first!
Are you looking for an opportunity to be part of a dynamic team that is making a difference? Do you thrive in fast paced environments where you are called upon to think on your feet? Are you self-motivated and able to juggle multiple tasks all while staying organized and maintaining your sunny disposition? If your answer is yes, COME JOIN OUR TEAM!
Mike’s Plumbing is currently seeking an experienced customer care representative to join our ranks. Our team works hard to build lasting relationships with our customers while providing exceptional customer care. This full time position is M-F, 40 hours per week. Overtime is occasionally requested.
Qualifications
- Purpose driven, self-motivated, proactive and ready to learn
- Team player
- Passionate about helping customers
- Telephone presence and interpersonal skills
- Excellent communication skills: Written & verbal - Detail oriented with strong prioritization and time management skills
- Identify and prioritize urgent matters
- Adaptable with excellent multi-tasking skills
- Data entry and basic math skills
- Basic computer and software knowledge and skills (Microsoft Office, Outlook, etc.)
- Prior scheduling and dispatching experience is a plus
Responsibilities
- Be committed to providing excellent customer service - Communicate with customers via phone and email to determine customer plumbing needs, gather details, providing estimates and prioritizing work load
- Be willing to learn plumbing systems and terminology
- Able to stay organized, prioritize and multi-task in high volume environment
- Enter detailed notes, pictures and documents utilizing a CRM
- Work with the dispatcher/scheduler to schedule customer appointments
- Follow up with customers
- Provide backup dispatching coverage during dispatcher breaks, absences to include advising technicians of changes to work schedules, traffic problems, weather conditions etc.
- Maintain an organized work space, perform miscellaneous clerical and other office duties as needed
Benefits
- Full-time, Monday thru Friday; some OT may be requested
- Starting wage listed is DOE
- Company-paid medical, vision, dental and life insurance
- Paid Holidays
- Retirement plan with company match
- Paid Time Off
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Expected hours: No more than 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- How do you handle unreasonable customers?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: In person