***PLEASE READ THE ENTIRE POSTING BEFORE APPLYING***
Customer Service Representative
REMOTE- but MUST live within 50 miles from Colorado Springs
Start Date: Monday July 15th
Training: 10am-7pm MST Monday-Friday for 3 weeks
Schedule: After training, your work schedule will be 10am-7pm Monday-Friday
Hourly Rate: 17$ per hour
Equipment: MUST have your own PC/or Laptop during training. Equipment will be provided upon completion of training.
Internet: You must be able to pass an internet speed test and also connect to an ethernet cable; wifi is not allowed.
SUMMARY
Under general supervision and direction via a remote office location, the Technical Support Specialist resolves technical issues for Cable One internet and telephone service customers in a professional, courteous, and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers calls from Cable One customers and responds to inquiries in a professional manner.
- Troubleshoots customers’ technical problems with internet services including, but not limited to modems/routing, internet connections, wireless service, and setting up email accounts.
- Diagnoses customers’ technical problems with telephone services.
- Provides accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.
- Creates and notates service tickets for each call.
- Assists residential email/internet customers via remote-desktop software.
- Remains current on new technology and software issues that affect Cable One customers.
- Provides timely feedback to Cable One leadership regarding service failures or customer concerns.
- Keeps company-assigned equipment clean and operational by following established procedures and reporting malfunctions immediately.
- Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, set forth below is a non-exhaustive list of requirements that are representative of the knowledge, skill and/or ability necessary to perform this position.
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED)
- Six months related experience working in a call center or work from home capacity
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations.
- Intermediate experience working with Microsoft Office applications, Outlook, Windows XP/Vista/7/8, and Macintosh operating systems.
- Knowledge of tablet, smartphone, laptop and desktop functionality.
- Ability to remain courteous and patient during all customer transactions.
- Ability to work independently in a home office environment
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Work setting:
Experience:
- Customer service: 1 year (Required)
Location:
- Colorado Springs, CO (Required)
Work Location: Remote