Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles.
Central RegionEastern RegionMid-Atlantic RegionMountain States RegionSouthern RegionSouth Central RegionWestern Region
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Provide on-site diagnostic and troubleshooting assistance to Genesis retailers and be instrumental in problem recognition and data collection from the field.
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Provide supporting data for Fix It Right First-Time and Total Cost of Quality goals.
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Work closely with Quality & Service Engineering, HMC, Partner Assembly Plants and other quality groups to organize & support Task Force Teams, Quality Inspections, Go and See visits and special assignments for competitor information and benchmarking.
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Provide on-site diagnostic, troubleshooting and technical assistance direction to dealers in compliance with Genesis repair policies and procedures.
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Identify emerging technical conditions and concerns occurring at retailers and be instrumental in problem recognition and data collection and report finding to Quality & Service Engineering.
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Prepare written quality FSE reports containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions.
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Obtain incident components when requested and secure related data regarding condition. Forward supporting parts, subject data, and documentation to Quality & Service Engineering as quickly as possible.
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Work closely with Engineering Groups to research reported or known concerns and study the effectiveness of proposed and implemented field solutions.
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Interface with Regional Aftersales Market Managers as needed to assist in improving Fix Right First-Time percentage, reduce buyback potential and identify dealer capability gaps.
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Assist the Genesis Regions with final repair attempt for Buyback prevention.
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Provide advisement to retailer technicians by identifying and recommending technical training that will help their development and diagnostic skills.
~ Must be a high school graduate~ Bachelor’s degree preferred~ Master’s degree a plus
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Six or more years of work experience.
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Automotive Fixed Operations and Wholesale experience desirable.
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Dealership experience as an ASE Master Technician preferred.
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Proficient in Word, Excel, PowerPoint, Access, and Photoshop.
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Use of Genesis Workshop and Diagnostic Equipment.
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Excellent verbal and written communication skills.
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Proven ability to work independently in the field while interdependent on headquarters staff.
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Must be capable of setting priorities and scheduling work activities with minimal supervision.
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Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
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Must be proactive, passionate, teamwork oriented, efficiency track record. · Valid Driver’s license.
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Able to be insured by the company auto insurance provider.
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Acquire and maintain highest achievable Master Technician status with Genesis (Platinum Certification).
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Comfortable communicating and interacting with peers, customers, and retailer leadership/employees from different backgrounds.
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Valid Driver’s license.
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Able to be insured by the company auto insurance provider.
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Acquire and maintain highest achievable Master Technician status with Genesis (Platinum Certification).
Work may require occasional weekend and/or evening work.Travel: 75% - 100%Overnight travel required
Field
#Genesis
$86,800.00 - $124,000.00 Annual
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Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
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Holiday Pay - the company shuts down with pay between Christmas and New Years.
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Vacation and sick time off
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Healthcare insurance (medical, dental, and vision)
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401(K) company match
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Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
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Basic life insurance, short- and long-term disability
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Mental health, wellbeing, and employee assistance program
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Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)