Customer Service Representative - Bellingham, WA
The Customer Service Representative will be the first point of contact for customers and members. Under the general direction and daily supervision of the Team Lead and Human Resource Specialist, the Customer Service Representatives handle member communications via phone, email, fax, portal, and/or other methods. The representative will primarily handle inbound phones via our call center while responding to portal inquiries and emails. The representative will be able to interface with members and providers in all aspects of assisting member and providers with their benefit/claim's questions.
Below are some of the Duties/Responsibilities of a Customer Service Representative at CAS:
- Respond timely to Customer Service Emails.
- Answer Customer Service calls for roughly 6 hours daily (average representative will answer a minimum of approximately 35 incoming calls and place approximately 25 outgoing calls per day - totaling 60 calls per day).
- Collection, sorting and distribution of mail and faxes.
- Respond to member/provider portal inquiries/issues.
- Update vendor W-9's.
- Provider/Member outreach calls.
- Calling on bills for members.
- Project support for account management and/or claims administrators, as necessary.
QUALIFICATIONS / REQUIREMENTS
High School diploma or GED equivalent.
Experience in call center setting, preferred.
Experience in healthcare customer service, highly preferred.
Bi-lingual Spanish, highly preferred.
Excellent interpersonal skills; must have a positive and upbeat attitude.
Must have excellent computer skills and be able to navigate windows and database systems efficiently.
Must be a hard worker, self-starter and problem solver.
Demonstrated excellence in organization and time management skills; be able to perform multiple tasks at any given point in time.
Exceptional phone and customer service skills.
Must be able to function well in a team environment.
Must be able to maintain composure when working under pressure.
- *FULL-TIME ONSITE POSITION, MUST BE ABLE TO PASS A BACKGROUND CHECK*
Job Type: Full-time
Pay: $18.50 - $21.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- If offered the opportunity to work at CAS, are you willing/able to pass a background check?
- Given the choice, which shift would you prefer: 6:00am-3:00pm (with a 1-hour lunch), 6:30am-3:30pm (with a 1-hour lunch), 7:00am-4:00pm (with a 1-hour lunch), 7:30am-4:30pm (with a 1-hour lunch), or 8:00am-5:00pm (with a 1-hour lunch)? All employees start at 7:30am-4:30am during their first two weeks of training but then preferred schedule can be accommodated.
Education:
Experience:
- Healthcare/Claims Processing: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Customer service: 2 years (Required)
- HIPAA: 1 year (Required)
- Call Center: 1 year (Preferred)
Language:
Ability to Commute:
- Bellingham, WA 98225 (Required)
Ability to Relocate:
- Bellingham, WA 98225: Relocate before starting work (Required)
Work Location: In person