About us
Command Access Technologies is a small business in Yorba Linda, CA. We are professional, agile and fun.
Our work environment includes:
- On-the-job training
- Company perks
Unlock your potential with Command Access Technologies-APPLY NOW!
We are seeking a highly motivated and experienced Customer Service Representative to join our outstanding team. As the first point of contact for our valued customers, you will assist with inquiries, resolve issues, and ensuring a positive customer experience. The salary for this position ranges from $20-$25 per hour. We are seeking someone who is available immediately and willing to work onsite with the rest of the team!
As a part of the team, you would be responsible for:
- Responding to customer inquiries via phone, email, and live chat.
- Providing information about our products/services, pricing, and promotions.
- Handle and resolve customer complaints or concerns in a professional and empathetic manner.
- Processing orders, returns, and replacements.
- Maintaining accurate customer records and documentation.
- Collaborating with team members for seamless service.
The ideal candidate will have:
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Exceptional interpersonal and customer service skills.
- Ability to remain calm and professional in challenging situations.
- Computer skills and proficiency in customer service software.
- Previous experience in customer service is a plus.
- ERP and CRM experience is preferred.
ABOUT US: Command Access is a leading Electrified Locking Manufacturer company dedicated to providing exceptional products and services to our customers. We are committed to achieving the highest level of customer satisfaction and are looking for a dedicated and friendly Customer Service Representative to join our team.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Yorba Linda, CA 92887: Relocate before starting work (Required)
Work Location: In person