**Job Overview:**
We are seeking a dedicated Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring the success and satisfaction of our valued customers.
**Responsibilities:**
- Analyze customer data to improve customer experience and retention
- Identify opportunities for growth
- Manage projects related to customer success initiatives
- Utilize Salesforce or similar CRM tools to track customer interactions and progress
- Build and maintain strong relationships with customers through exceptional service
- Provide support for financial services and account management needs
**Skills:**
- Strong communication skills to effectively interact with customers and internal teams
- Proficiency in project management to oversee customer success projects
- Experience with Salesforce or other CRM software for customer relationship management
- Prior experience in customer service or account management roles
If you are passionate about customer success, possess excellent analytical skills, and have a background in sales or account management, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $68,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Compensation package:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 5 years (Preferred)
Ability to Commute:
- Mesa, AZ 85202 (Preferred)
Ability to Relocate:
- Mesa, AZ 85202: Relocate before starting work (Required)
Work Location: In person