Why Human Services Campus:
We are the leading agency in Maricopa County working collaboratively with partners to create solutions to end homelessness for individuals as quickly as possible.
What We Do:
Our mission at the Human Services Campus (HSC) is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. This is accomplished through programming that fulfills an individual’s basic needs, reduces barriers, rebuilds lives and, ultimately, ends homelessness.
Summary:
The Client Engagement Rep position will join our Supportive Services team in their efforts to engage clients in ending their homelessness as quickly as possible. This position will provide direct service to individuals who utilize the Human Services Campus, by way of outreach and engagement, to connect individuals to needed daily campus amenities, services, and resources needed to assist in ending their homelessness.
Essential Functions
- Provide accurate and comprehensive information to clients both on campus and additional housing locations.
- Provide a high level of Customer Service
- Maintain organized and clean work area
- Monitor and maintain Day room under Social Distancing processes
- COVID Distancing Shelter overnight – shifts
- Assist in Shower Monitoring usage for clients
- Participate in rotations of shift responsibilities ( day room , greeter stations , check in tables, shower monitoring, shelter overnight setup and take down ).
- Keep up on inventory needs during opening and closing shifts at front desk ( sanitation needs, hygiene products , client information forms and appointment update with case managers ).
- Follow all policies and procedures for employees at the Human Services Campus
- Engage clients with a welcoming and positive attitude as they navigate the campus for needed services, ( food, shelter, showers, housing , etc.,).
Required Functional Abilities:
- Written and verbal communication skills (Spanish a plus).
- Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
- Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
- Valid Drivers License/Clean 3 year MVR
- Mobility sufficient to conduct regular duties within a normal campus environment.
- Ability to lift up to 20 pounds in order to safely manage office supplies and equipment
- Minimum Qualifications:
Must be over the age of 18 and have a high school diploma or equivalent; a minimum of 1 year customer service experience ,social services or Human Services. Knowledge of homeless resources and the ability to work with individuals with diverse needs. Demonstrates a sensitivity to cultural diversity, and differing lifestyles.
Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity,; show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.