ISO a qualified Business Development Manager with automotive experience.
POSITION SUMMARY The BDC Manger provides support to the Dealerships by managing a team of BDC Agents who field and distribute incoming calls, emails, and texts. The BDC Manager will be highly experienced in training and maintaining a team of BDC Agents on the systems, processes, and procedures in use by The Dealership that insure a high level of customer service and problem resolution.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Ensures all incoming phone calls are answered in a prompt, polite, professional manner.
- Ensure 100% Utilization of Call Scripts.
- Ensures all Calls have notes and records in tracking system.
- Responsible for scheduling and payroll for BDC Agents
- Responsible for training new hires and providing ongoing training for existing employees.
- Conducts meetings with BDC Agents to review Phone and e-mail Training and techniques.
- Ensures BDC Agents has strong knowledge of all dealership information and vehicles.
- Answers calls daily and provides backup support for BDC Agents.
- Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
- Interviews, hires and completes paperwork for all new BDC Agents as needed with direction from the BDC Director.
- Communicates regularly with management regarding BDC results
REQUIREMENTS:
- 2 or more years’ experience with a successful BDC team
- Must excel in a fast-paced environment where strong communication skills are required for success.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Ability to handle customers and staff professionally during all interfaces.
- Always maintain professional appearance, including work areas.
- Ability to meet deadlines, prioritize assignments, multi-task in a fast-paced environment.
- Must be detail oriented, dependable and well organized.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Supplemental pay types:
Work Location: In person