Reports to: Community Director
Summary: Assist the Community Director in the overall care, upkeep and success of the community.
Responsibilities include, but are not limited to:
- Represent the company/community by maintaining a professional appearance and attitude at all times
- Demonstrate the ability to help when needed and effectively manage a team of employees (both office and maintenance staff) that will be under your supervision when your Community Director is away
- Maintain accurate records of all community transactions
- When requested by the Community Director, submit required daily reports at the end of each day (i.e., occupancy, prospect traffic, delinquency reports, move-in/move-outs, etc.)
- Demonstrate the ability to understand financial goals
- Help operate property and financial expenditures in owners’ best interest in accordance with the policies and procedures of Miller Frishman Group
- Understand how to complete monthly invoices and submit to the corporate office for payment when the Community Director is absent.
- Handle petty cash and operating accounts required for obtaining items needed for the properties daily and monthly functions as requested by Community Director
- Ensure proper response and handling of community emergencies with staff and residents, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
- Have all payments processed into the correct resident ledger in a timely manner
- Ensure all payments processed are closed out into the correct account (i.e., operating or security deposit account) through ResMan and are deposited/scanned into the same bank account
- Keep up-to-date monthly bank operating longs, for both the daily operating account and security deposit account. Submit operating logs to the Community Director at the close of each month
- Keep track of all payments entered and balances due
- Deliver 3-day late notices for pay or vacate according your community’s rent grace period and late dates
- Follow up on all ledger accounts (delinquent or credits) to ensure they are up-to-date, and make notes for when the account will be set to zero
- Ensure you are doing everything you can to keep your monthly goal of zero delinquency
- Ensure all delinquent balances are being handled in accordance with state/local laws and the policies and procedures of Miller Frishman Group
- Ensure all monthly resident charges are current and up-to-date
- Learn and ensure compliance with all company, local, state and federal renting/leasing laws
- Assist in preparing and filing all evictions in a timely manner and in accordance with state/local laws and the policies and procedures of Miller Frishman Group
- Handle resident concerns and requests in a courteous, professional and timely manner to ensure resident satisfaction and maintain resident retention
- Help in maintaining community appearance by ensuring repairs are noted and completed in a timely manner
- Have awareness of the community’s curb appeal throughout the property by walking your property 1-2 per week
- Assist in generating necessary action, documents and process in accordance with state and company guidelines for all lease violations
- Gain thorough knowledge of the community lease and all leasing addendums. Also help ensure your team has a thorough understanding as well
- Help develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
- Follow and implement renewal procedures as outlined by Miller Frishman. Ensure that resident retention is being promoted by your staff every day.
- Ensure the team is entering all prospects, leases and corresponding paperwork into ResMan accurately and in a timely manner. Help ensure you and your team has full knowledge of the application process and what’s required for screening and approval for all applicants
- Ensure all files (resident, prospect, applicants, move-outs, etc.) are properly stored and maintained accurately
- Utilize marketing strategies to secure prospective residents
- Present the community’s apartment homes and provided amenities in a positive light to all prospective tenants
- Answer the telephone with a smile in a positive, friendly manner, on/by the second ring
- Negotiate leasing terms and conditions to close the deal
- Check voice mail, faxes and emails throughout the day and respond as needed
- Utilize your email to follow up with all prospects/prospective tenant’s emails in a personalized, friendly manner
- Immediately follow up 2-3 times with each and every prospect/prospective tenant
- Use provided leasing binder to keep prospect traffic organized by month
- Be fully informed of current rental rates and specials for all available apartment homes
- Stand to greet all potential prospects/prospective tenants as they walk through the office doors
- Help confirm that leasing staff techniques are effective in obtaining closings
- Help confirm that you and the leasing staff gather marketing information to take out to visit area businesses and request marketing information for the community move-in folders and move-in baskets
- Help ensure your community has a strong on-line presence by making sure available apartment homes are being advertise on social media along with resident activities and other marketing events
- Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., when asked, to be able to give up-to-date and proper information
- Help ensure property is rented to fullest capacity and rent amounts accurately reflect your occupancy and market
- Help deliver notices to the community as requested
- Complete all required Grace Hill training in a timely manner
- Ensure quality and quantity of market ready apartments
- Ensure that models and market ready apartments are walked and made ready in a timely manner
- Ensure your work area, the office and the amenities are maintained clean and orderly
- Ensure that all service requests are recorded and communicated appropriately to the maintenance team
- Make sure all completed service requests are being closed out in a timely manner and followed up on weekly to ensure customer satisfaction
- Help ensure you and the team (both office and maintenance) are trained and understand Fair Housing guidelines
- Help continuously train and motivate your leasing team to exceed goals and achieve occupancy expectations
- Provide accounting support to Community Director
- Assume Community Director’s duties/authority in his or her absence in accordance with company and community guidelines
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Resman: 1 year (Preferred)
- Property Management: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Indian Harbour Beach, FL: Relocate before starting work (Required)
Work Location: In person