Occam Edge Technologies is seeking a Training Specialist to play a key role in a large NIH CIT support organization. The successful candidate will work collaboratively to lead his/her assigned team and related company resources to provide support on an enterprise scale. This team member will lead training resources and work closely with Help Desk, Engineering and other parts of the support organization, and will collaborate with other teams and government staff to advance support objectives including efficiency, customer satisfaction, and overall effectiveness of IT resources.
Qualifications:
- Must be detail-oriented, organized, and can work under tight deadlines.
- Experienced task leader with an appreciation for all aspects of service desk operations and focused on facilitating operability, maintainability and security of end user computing devices through education and training.
- Have previous large government contract experience.
- Be able to estimate, develop, organize and track training tasks across a complex organization.
Technical Requirements:
- Excellent written and verbal communication skills with the ability to communicate to leadership, peers and subordinates.
- 5 years progressive experience in a technical environment working in a federal government help desk operation chartered with large scale, multi-faceted IT support.
- Supremely focused on customer satisfaction and support
- Excellent technical skills related to IT delivery.
- Experience training a live audience.
- Expert knowledge of training individuals on applications associated with O365.
- Expert knowledge in developing a training program.
- Expert knowledge in various technologies used to develop a training program such as video editors.
Desired:
- NIH experience
- ITIL Foundations V3 or V4 training
Education:
Job Type: Full-time
Pay: $35.00 per hour
Expected hours: 40 per week
Schedule:
Application Question(s):
- Are you a US Citizen (contract requirement)?
Education:
Experience:
- Curriculum development: 4 years (Required)
- training: 5 years (Required)
- Help desk: 3 years (Preferred)
- Government IT: 3 years (Required)
- ADDIE: 3 years (Required)
Work Location: Hybrid remote in Bethesda, MD 20814