Call Center Representative opportunity is available at Tyler’s Plumbing, Heating & Cooling. This role is the first point-of-contact for customers calling to schedule appointments and inquiring about Tyler’s services.
Skill set representative of the role includes:
- Gathering information by phone in a thorough and timely manner
- Accuracy and speed with data entry; attention to detail
- Scheduling jobs through an automated dispatch board, and monitoring the board for on-time service to customers
- Familiarity with Microsoft Excel for downloading and working in reports, and Microsoft Outlook and Word for correspondence
- Customer-focused approach to work; serving as a resource for Tyler’s customers and our field technicians
Relevant prior experience includes similar position within a trades (HVAC, plumbing, electrical) company, or experience from a high volume appointment setting environment, where administrative skills were also needed. Experience with the ServiceTitan software platform is also helpful.
At Tyler’s, we’re proud to be veteran-owned and operated. To learn more about us, visit https://tylersheatingandcooling.com/.
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Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person