Blue Water is a privately held family-owned by father and son Jack and Todd Burbage.
Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated marketing, revenue management, and operations approach has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.
INTRODUCTION TO ROLE
The Guest Services Supervisor ensures that all guests receive prompt and attentive service with keen attention to detail. They will motivate their team to ensure guest satisfaction through participation and encouragement.
WHO WE ARE LOOKING FOR
-
Passion for exceeding guest expectations. Experience in providing exceptional Guest Service to the highest standard.
-
Team members to have an All-Hands-On-Deck mindset.
-
Spectacular follow-up and follow-through
-
Keen attention to detail
-
Superior communication skills
-
Ability to successfully operate in a high volume, time-sensitive environment.
-
Highly organized and detail-oriented
-
Computer and system savvy
WHAT YOU WILL WORK ON
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
-
Responsible for working with Leadership to train, onboard new hires, and develop staff. May assist in the recruitment.
-
Provides direction to efficiently provide guest services such as check-in, and check-out process
-
Provides onsite escalation for guest service-related issues before transferring to property management. Responds to guests’ requests, problems, complaints, and/or accidents presented at the front desk in an attentive, courteous, and efficient manner.
-
Works closely with leadership to ensure guest satisfaction.
-
May support site assignments, group needs, and events as needed or directed. In the absence of a full-time guest service manager, this role may be the liaison between the reservation center and sales and marketing to ensure group sales and events are handled with care at the property.
-
May participate in revenue management strategy calls to understand promotions and upcoming site-related changes.
-
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
-
Can operate all aspects of the guest services computer system, including report generation and analysis and simple edits to the PMS system.
-
Provides a motivating environment for staff to exceed guest services.
-
Ensure the property is always clean, ordered, well-manicured, and guest ready.
-
Performs other duties as assigned.
-
Provides regular and reliable attendance.
-
Be a point of contact for after-hours property emergency if General Manager is unavailable.
-
Performs Housekeeping duties and tasks on a regular basis and when determined by the General Manager.
-
Performs Maintenance duties and tasks on a regular basis and when determined by the General Manager.
WHO YOU WILL WORK WITH
The Guest Service Supervisor reports to the General Manager.
WHAT YOU BRING
-
High school diploma
-
Minimum two years of experience working in guest services.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems. This position requires standing for long periods and the ability to lift up to 50 pounds periodically.
The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties.
Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.