The Customer Service Representative will interact with the customers of Legacy Cabinets by addressing inquiries and resolving complaints.
Supervisory Responsibilities:
· None
Duties/Responsibilities:
· Interacts with customers via telephone and/or email to provide support and information on products.
· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, works with supervisor or other appropriate staff to resolve customer concerns.
· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
Education and Experience:
· High school diploma or equivalent.
· Customer service experience required.
Physical Requirements:
· Prolonged periods sitting at a desk and working with a computer.
· Must be able to lift up to 15 pounds at times.
Work Remotely
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
Work setting:
Work Location: In person