Job Overview:
We are seeking a skilled Field Service Technician to join our team. The ideal candidate will be responsible for providing on-site maintenance and technical support to our customers. This position requires a strong technical background and the ability to troubleshoot and resolve issues efficiently.
Duties:
- Provides technical support and preventative maintenance within service level agreement for desktop operating systems, networking fundamentals, installs applications, technology hardware, including desktops, laptops, printers, tablets, and mobile devices.
- Follows, tests, and builds standard operating and installation procedures, knowledge articles, and documented technical reference material.
- Notifies end users of their incident or enhancement requests, anticipated resolution, changes to the estimated completion date or scope of the incident.
- Ensures that equipment is properly maintained and reported within Service Now and relocation of IT equipment as requested.
- Notifies department or user of potential impact when noncompliance is uncovered (e.g. antivirus inactivated, circumventing proxy server, PHI not protected or at risk).
- Notifies management of licensing irregularities.
- Provides support for Citrix environments, Active Directory, SCCM, and remote support tools. Basic network function support. Understanding of network and server environments.
- Utilizes ServiceNow and Orion to record, track, and document the request or incident problem-solving process, including all successful and unsuccessful decisions made, and actions taken, adhering to organizational SLA's.
- Work with hardware vendors to facilitate repairs (Dell, Stratix, etc.).
- Performs routine on-site visits for technical support when remote support does not apply.
- May be required to travel to off-site locations and participate in on-call rotations as needed.
- Act as an escalation point for Field Service and Service Desk staff. Escalates problems as necessary.
Experience:
The successful candidate should possess the following skills:
- Experience in industrial maintenance or related field
- Proficiency in analyzing technical issues and providing solutions
- Knowledge of hydraulics, HVAC systems, and stick welding
- Familiarity with reading schematics
- Military experience is a plus
Joining our team as a Field Service Technician offers the opportunity to work with cutting-edge technology in a dynamic environment. If you have a passion for problem-solving and enjoy hands-on work, we encourage you to apply for this exciting opportunity.
INDCORP
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- IT support: 4 years (Preferred)
- Citrix: 2 years (Preferred)
- ServiceNow: 2 years (Required)
Ability to Commute:
- West Reading, PA (Required)
Ability to Relocate:
- West Reading, PA: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person