Job Description
The Outpatient Clinic Specialist is responsible for clinic MA duties as well as patient scheduling.
Responsibilities
- Thoughtfully approaches patients and families and considers their individual situations/statuses in order to provide the best possible experience.
- Takes pride in UC Health and conducts himself/herself appropriately and professionally at all times.
- Anticipates needs of patients, families and co-workers and acts upon those needs before being asked.
- Responds to requests from patients, families and co-workers in a timely fashion.
- Provides honest information to patients and families in a compassionate manner.
- Reacts quickly to inconveniences, mistakes and changing conditions.
- Apologizes when necessary and appropriate.
- Is respectful of cultural, ethnic or other differences and makes appropriate accommodations to enhance the patient's experience.
- Thoroughly considers impact on patients, families and co-workers when making business decisions.
- Values patients, families and co-workers feedback to continuously improve.
- Engages in population appropriate communication.
- Has knowledge of growth and development milestones and tasks.
- Gives clear instructions to patients/family regarding treatment.
- Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
- Identifies any physical limitations of the patient and deploys intervention when necessary.
- Recognizes and responds appropriately to patients/families with behavioral health problems.
- Interprets population related data and plans care appropriately.
- Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
- Recognizes and responds to signs/symptoms of abuse or neglect.
Qualifications
- HSD or GED is required
- previous MA/PCA/STNA experience preferred
- Scheduling experience preferred