As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.
Roles & Responsibilities:
● Provide expert technical support to dealers and end users.
● Troubleshoot hardware issues via phone, online chat, and emails.
● Troubleshoot software issues and networking devices.
● Perform remote desktop sessions to aid in troubleshooting process.
● Record detailed notes on hardware issues.
● Issue Return Materials Authorizations (RMAs) and follow through with the RMA process
Qualifications:
● 2-year technical degree or equivalent experience.
● Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
● Extensive computer hardware and software knowledge.
● Ability to proficiently troubleshoot technical hardware issues.
● High attention to detail with the ability to learn on the fly.
● Friendly professional personality with ability to keep composure during difficult calls.
● Experience with Salesforce or other CRM preferred.
● Bilingual (English - Spanish) is a plus.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- SAP: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
- hardware troubleshooting: 1 year (Preferred)
Language:
Ability to Commute:
- Upper Chichester, PA 19061 (Required)
Ability to Relocate:
- Upper Chichester, PA 19061: Relocate before starting work (Required)
Work Location: In person