Liberty Home Guard is seeking a customer service team member to join us in helping our customers with their needs relating to their home repair (HVAC, Plumbing, Electrical). While previous direct experience in home warranties is a plus, it is certainly not a prerequisite. We welcome candidates with a strong character who demonstrate the ability to work hard, think creatively, and put the customers first.
Responsibilities:
- Assist customers and coordinate repairs to various home systems and appliances.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Effectively manage large amounts of calls
- Have thorough knowledge of the terms and conditions of each type of Protection Plan provided by Liberty Home Guard.
- Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes, and procedures.
Requirements:
- Excellent communication and presentation skills.
- Ability to multitask, prioritize tasks and manage time effectively.
- Strong decision-making and analytical skills.
- Flexible, proactive, and self-motivated.
- A minimum of one year of call center experience is required.
- A minimum of one year of customer service is required.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Experience:
- Call center: 1 year (Preferred)
- Customer Service: 1 year (Required)
Work Location: In person