Description:
Position Title: HVRP Program Manager
Reports To: Division Director (AimHire)
Classification: Regular Full-Time (Exempt)
Location: Washington, DC 20009 In Office, w/ Hybrid Allowance.
Hours: 9:00am-5:00PM, some evenings and weekends may be required
Who We Are:
Friendship Place is a nonprofit organization serving the Washington DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric - individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field
Our Core Values:
Friendship Place is a Person – First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to conduct their job tasks in a manner that is consistent with our core values. This includes the following:
-
Excellence and Innovation
-
Finding Ways to Say “Yes”
-
Caring at the Core
-
Agents of Change
-
Support, Empowerment, and Development
-
Inclusion, Diversity, Equity, and Collaboration
-
Integrity and Accountability
Summary of Position:
Under supervision of the AimHire Division Director (DD), the HVRP Program Manager supports HVRP with promoting the vision and delivery of person-centered workforce development services at Friendship Place. Using the HVRP model, this position is responsible for supporting program development and in delivering impact driven outcomes through public and private partners. The HVRP Program Manager will play a key role in conducting participant, provider, and employer outreach to ensure robust referrals and connections to key supports, services, and stakeholders across DC. The position must have the ability to build strong relationships with diverse groups of people and have a strong commitment to serve individuals who are unemployed/underemployed, living with substance abuse and mental health issues, connected to the criminal justice system, and/or experiencing homelessness. (Veterans, Seniors, LGBTQ+, etc.). This position must demonstrate the ability to make sound and timely decisions related to program needs, complete detailed and timely data reporting to funders, and be well versed in program administration. This position must also be able to work collaboratively with other departments, participants, and stakeholders to support conflict resolution, program consistency, and program This position is 100% supported by a grant from the US Department of Labor - Veterans Employment & Training Services (VETS) Division.
Essential Duties and Responsibilities:
A) Leadership and Administration
-
Ensures all aspects of contracts (data, training, deliverables) are implemented and notifies responsible parties of updates as necessary.
-
Supports the Division Director – AimHire in the design, development, and implementation of HVRP and ensures that service delivery is consistent, effective, participant-driven and quality oriented.
-
Participates in the interviewing and selection of new staff.
-
Ensures that staff are meeting objectives by analyzing and accessing program design, staffing, and resources.
-
Providers training, supervision, instructive mentorship, coaching and guidance to direct/indirect reports.
-
Ensures documentation standards and model practices are consistently reviewed to ensure quality and accuracy.
-
Provides review and authorization for all project related costs.
B) Program Management
-
Foster an inclusive, transparent, and innovative environment that provides quality services to participants while promoting the health, well-being, and professional development of staff.
-
Accomplish program objectives by managing staff, including communicating job expectations; staff development, goal setting; monitoring and appraising job performance; and communicating employee performance.
-
Problem solves creative solutions in difficult participant situations.
-
Respond to crisis situations and participant concerns/complaints.
C) Division/Department Operations
-
Provide staff support and maintain an inclusive, collaborative, and safe environment.
-
Assist staff in navigating supportive services to help participants remove barriers to employment or training for self-sufficiency.
-
Recruit and hire new employees and coordinate orientation and training schedules.
-
Assist DD in conducting staff meetings, training, and annual retreats.
-
Understand workforce systems and provide coaching to staff on employment and training services as needed.
-
Develop training materials to support staff and participants with successful service engagement and job readiness.
D) Additional Responsibilities
-
Ensure documentation necessary for highest quality care through paper/physical and electronic filing systems.
-
Ensure data quality and the timely completion of required assessments for all assigned participants.
-
Participate in the planning and development of new projects as they relate to participant services.
-
Assess safety/well-being of participants and activate emergency services and other necessary support as needed.
-
Actively participate in case meetings, staff meetings, and supervisions.
-
Actively attend and participate in all required training per contract requirements.
-
Perform other duties as assigned.
Requirements:
Education/Experience Requirement
-
Bachelor's Degree and 2+ years' experience working with vulnerable populations (Required) or
-
HSD/GED and minimum 5-6 years of experience with workforce development required; experience in human services is highly preferred.
-
Prior relevant work experience with individuals who have experienced vulnerable situations (housing instability, homelessness), veterans, and/or other individuals from historically marginalized communities strongly preferred.
-
Prior supervisory experience or demonstrated leadership, strongly preferred.
Essential Skills and Competencies
-
Solid decision-making and problem-solving skills (Identify and resolves problems in a timely manner; Uses sound and accurate judgment; Attention to detail)
-
Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
-
Strong written communication skills (Writes clearly, informatively, and with accuracy)
-
Excellent Customer Service (Displays kindness, respect, and meets service expectations; Upholds client confidentiality)
-
Commitment to Growth and Development (Strives to build knowledge and skills and best practices)
-
Attendance/Punctuality (Consistently on-time and ensures support coverage, as necessary)
-
Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
-
Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
-
Embodies visionary and inclusive leadership; incorporates staff feedback and voice in decision making, program and professional development.
-
Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
-
Ability and willingness to work in a diverse environment.
-
Understanding of adult Veteran services. Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, youth development, and recovery-oriented services.
-
Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based surveys
-
Experience with Homeless Management Information System (HMIS) is a plus.
Working Conditions
The position will involve spend time between office/desk settings, traveling to meet with participant households across the service area, training, and attending meetings/engagements with key stakeholders. Field and Community Based work consists of up to 25% of the position (including driving time for position responsibilities).
Physical and Environmental Requirements
The position requires splitting time between an office setting, traveling to engagements via car or public transportation across the community, and home visitations. Employees must be able to sit for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs).
Background Checks
The selected candidate will be required to complete and pass background checks specific to contract requirements that may include: criminal history background check and/or fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants), and confirmation of COVID-19 vaccination record.
Direct & Indirect Reports
Direct: Employment Specialist (3) and Job Developer & Outreach Specialist (1)
Specific Requirements
Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver’s license.
Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
Compensation: The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation.
Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!
COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Please direct any questions regarding this policy to Human Resources.
Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, and other characteristics protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at hraudit@friendshipplace.org.
Interview Process: Phone screening, Panel style interview, and Final Interview.
Website: www.friendshipplace.org
How to Apply:
Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/