Join Our Team as a Security Associate at HI New York City Hostel!
Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are currently accepting applications for a Security Associate who will play a crucial role in maintaining the security and welcoming atmosphere of our facility.
Position Details:
Pay: $19 - $19.38 per hour
Shifts: 4 pm-12:30 am, weekends required
Type: Full Time, Benefits Eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
Free stays at other HI USA hostels (subject to availability)- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Role Objectives:
- Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
- Greet staff, guests, and vendors in a courteous and attentive manner
- Report any issues promptly to staff and management
- Respond swiftly and appropriately to distress and emergency calls
- Maintain professionalism and legal compliance to uphold the company’s reputation
- Collaborate effectively with management, reception, and housekeeping staff
Role Responsibilities:
- Patrol property on foot to secure employees and guests across multiple floors and common areas
- Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
- Communicate suspicious behavior and incidents to staff and management in a timely manner
- Monitor surveillance equipment as needed for incident response
- Control access points, manage heavy traffic during check-ins, check-outs, and events
- Complete daily reports and shift recaps
- Secure all doors, windows, and exits based on shift requirements
- Assist with general customer service duties, including welcoming guests, assisting with luggage, and addressing guest needs
- Perform other duties as assigned by management
Skills/Qualifications:
High school diploma or equivalent- New York Security Guard License (unarmed position)
- 1 year of security officer experience
- Ability to obtain F53 license if not already possessed
- Customer service experience
- Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
- Experience in 24/7 hospitality/retail environments
- Willingness to learn hostel operations
- Helpful and courteous demeanor
Physical Requirements:
- Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and/or move up to 50 pounds
- Moderate noise level in the work environment
Join Us!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.