Must be commutable to Ebensburg, PA and Bedford, PA. as this position will need to be in the offices (mainly Bedford) 2-3 days/week.
JOB SUMMARY
The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-tier talent to sustain our continued growth and success. The SRM will lead the recruitment function with accountability for the Recruiting Team including recruiting online and have a presence at onsite job fairs and events.
Essential Duties and Responsibilities
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Sets and oversees the execution of a comprehensive recruitment/retention analytical strategic plan with an emphasis on care continuum within a contact center environment.
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Responsible for managing overall sourcing strategy to continually improve and drive efficiencies throughout the recruitment and retention campaign.
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Ensure role/ program specific recruiting and retention feedback is aggregated and analyzed overtime for all roles then compiled and shared with pertinent internal/external team members, and utilized to improve recruitment and retention.
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Stays current on leading industry trends that will impact strategies in recruitment and effectively applies knowledge across entire recruitment team
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Works with internal and external teams to evaluate and integrate innovative technologies for the successful and growth
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Effectively communicates the recruitment strategy to senior leadership and team members
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Oversees and mentors and/or assists in coaching and training recruiting team members.
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Contribute to proposals provide data on market wages and candidate availability.
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Build relationships for sourcing top talent in local market and have a presence at job fairs and event in the local Pennsylvania market.
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Monitor and improve social media that influences candidates hiring decisions such as Glassdoor, LinkedIn, and Indeed ratings.
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Ensures compliance with federal, state, and local employment laws and regulations, and company policies.
OTHER DUTIES:
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Perform other duties as required
KEY COMPETENCIES
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Communication skills - written and verbal
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Planning and organizing
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Prioritizing
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Problem assessment and problem solving
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Information gathering and information monitoring
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Attention to detail and accuracy
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Flexibility
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Customer service orientation
MISSION RESPONSIBILITIES:
1. Contributes to achievement of the Mission and Vision of organization.
2. Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
3. Continuous Improvement – Acts to constantly improve level of customer satisfaction in both individual and teamwork processes.
4. Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide process towards the achievement of their goal(s) and which provides satisfaction for the customer.
5. Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member.
JOB SPECIFICATIONS:
Required Knowledge, Skills, and Abilities:
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Excellent verbal and written communication skills.
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Excellent interpersonal skills with good negotiation tactics.
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Ability to create and implement sourcing strategies for recruitment for a variety of roles.
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Proactive and independent with the ability to take initiative.
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Excellent time management skills with a proven ability to meet deadlines.
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Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
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Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
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Proficient with Microsoft Office Suite or related software.
Minimum Education/Training Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience, required.
Minimum Experience:
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7+ years managing all phases of the recruitment strategy
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3+ years experience in placement and retention of contact center employees as well as analyzing metrics and trends associated with the success of the contact center
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Experience with the placement of behavioral health providers highly preferred.
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Experience with government contracting a plus.
Physical Capabilities: Sitting, standing, walking and traveling to off sites; some carrying of computer equipment.
Mental Demands:
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Concentration/Attentiveness
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Respond to unpredictability
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High Level of Record Keeping
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Organize and Prioritize
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Manage Multiple Projects/Tasks
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Read, Comprehend and Follow Instructions
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Relate to Others
Required Licenses, Certification or Registration: None
Work Environment: Remote work role. Some travel for face-to-face meetings and job fairs. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at time
Travel: 50% commutable to regular onsite events in vicinity of Bedford, PA and Ebensburg, PA in addition to longer distance domestic travel.