Purpose of Position:
To systematically approach patients by registering and processing patients entering the Practice and to accomplish the following:
To delegate and outline individual front desk registration responsibilities and serve as a guide and reference.
To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
To facilitate accurate and timely billing and reimbursement.
To enhance the patient experience and facilitate practice flow.
To augment and enhance work performance and morale of personnel in the practice.
To represent the hospital, Deputy/AED, and practice administrator in outreach and community organizations.
Major Duties and Responsibilities:
Under general supervision, with some latitude for independent initiative and judgment, performs the following functions:
Greet patients in a courteous and professional manner using the AIDET and the ICARE standards.
Register patients when needed, follow and enforce registration standard flow:
Identify patients with two (2) identifiers, name and date of birth.
Registers patients in Electronic Medical Record (EMR).
Prints wristbands and places them on patients’ wrists where necessary.
Schedules appointments; creates and submits dental claims.
Submits dental claims for pre-authorization of treatment.
Reviews insurance eligibility and re-directs patients if necessary.
Monitor the status of pre-authorization, contact patients, and schedules accordingly.
OTHER RELATED DUTIES:
Review appointment templates and Epic care link referrals.
Answers telephones relay messages and screens all incoming calls to the practice.
Make appointments for patients by using the Scheduling System. Obtains consultation appointments for patients.
Procurement of medical and office supplies.
Prepares patient mailing when indicated.
Makes reminder calls to patients of their upcoming appointments if needed.
Identify and report items in need of repair and follow-up on completion.
Reviews and timely schedules community referrals.
Signs community providers into the Epic Care link and reaches out to the Central Office Referral team when necessary.
Be responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of the Hospital.
Adhere to the Vision/Mission/and Value statement of the Organization in all endeavors.
Meet all compliance standards/requirements such as OHS assessment, mandatory annual training, security awareness in-service, fire drills, etc.
Continuously assess and improve the performance of the Department and facility through Performance Improvement activities by providing necessary resources and communicating such to employees.
Ensures that policies and procedures are developed, implemented, reviewed, and updated in order to ensure compliance with Joint Commission standards, Department of Health standards, and all regulatory agencies.
Ensures providers document notes for practice visits and runs documentation reports.
Performs other related duties as required for the department.