Come join our fast paced, growing and family-owned company. Our lab manufactures crowns and dentures for dentists and labs across the country! We need an Office Assistant to help with the organization and running of our daily operations including answering phones, emails, opening & preparing packages for delivery, data entry of lab cases, scanning and invoicing.
Responsibilities
- Open and sort incoming packages from UPS/FedEx/USPS/Courier including disinfecting cases as needed
- Prepare packages for delivery by prepping contents, creating and attaching shipping labels and confirming invoices reflect the correct information and placing orders in delivery area for pickup
- Pack and ship items securely and effectively to minimize breakage
- Create and enter lab cases from paper or electronic format to computer software ensuring accuracy and validity of information
- Answer and place customer phone calls/emails involving specific case questions, scheduling case pick-ups and more
- Invoicing of dental laboratory cases
- Maintain trusting relationships with customers, vendors and colleagues
- Ensure a safe and clean work environment by keeping shelves, packing area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
- Light cleaning of office and laboratory areas
Skills
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Excellent written and verbal communication skills
- Ability to work under time constraints while maintaining accuracy
- Previous dental experience of any kind a plus but not required
- Ability to maintain a positive and professional attitude at all times in a dynamic work environment
- Basic knowledge of Microsoft Office including Outlook and Excel
- Ability to sit and stand for long periods of time
- Commitment to continuous learning and training opportunities that support job responsibilities.
Job Hours: Monday-Friday 8:00 a.m. - 4:30 p.m.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Language:
Ability to Commute:
- Cuyahoga Falls, OH 44221 (Required)
Work Location: In person