About us
The Drake Oak Brook, Autograph Collection is a premium and distinctive hotel in Oak Brook, IL. We are unique and customer-centric. Our goal is to provide our guests with an escape from the ordinary and deliver experiences Exactly Like Nothing Else.
**Job Summary:**
We are seeking a Guest Service Agent to join our team in providing exceptional customer service and creating a positive experience for our guests. The ideal candidate will have a passion for hospitality and guest relations, ensuring that each guest feels welcome and valued during their stay.
**Responsibilities:**
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel services, amenities, and local attractions
- Process reservations, cancellations, and payment transactions accurately
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
**Requirements:**
- Previous experience in guest services, front desk operations, or hospitality management preferred
- Knowledge of hotel procedures, phone systems, and reservation software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Multilingual abilities are a plus
- Flexibility to work varying shifts including evenings, weekends, and holidays
- Diploma or degree in Hotel Management or related field is advantageous
Join our team as a Guest Service Agent to contribute to the success of our resort by delivering exceptional service to our guests.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Oak Brook, IL 60523 (Required)
Ability to Relocate:
- Oak Brook, IL 60523: Relocate before starting work (Preferred)
Work Location: In person