CUSTOMER SERVICE REP 1
Answer, screen, and transfer inbound calls and emails; general administrative duties, scan, mail; retrieve documents from the filing system; handle requests for information and data; prepare written responses to routine inquiries; prepare and modify documents including correspondence, drafts, memos, and emails; record, compile, transcribe and distribute minutes of meetings; open, sort and distribute incoming correspondence.
Respond by telephone/email to inquiries/concerns from government agencies, private entities, and the public on a variety of topics, including statutory requirements using various databases and computer systems to verify status.
Examine and evaluate documentation received such as court documents, contracts, MVD records, correspondence, applications, and forms for completeness and accuracy. Create electronic records, utilizing applicable databases and computer applications.
With assistance, research and interpret MVD policy, Arizona Revised Statutes, Arizona Administrative Code, and regulations when resolving problems, questions, and complaints presented by agency staff, law enforcement agencies, attorneys, lending institutions, other state agencies, other political jurisdictions, and the public.
CUSTOMER SERVICE REP 2
Review, approve, or deny electronic applications and supporting documents. Ensure all documentation is in compliance with A.R.S., A.A.C., and MVD policy; retrieve documents from the filing system; handle requests for information and data; resolve administrative problems and inquiries; prepare written responses to routine inquiries; prepare and modify documents including correspondence, reports, drafts, memos, and emails; prepare agendas for meetings and prepare schedules; record, compile, transcribe and distribute minutes of meetings.
Respond by telephone/email to inquiries/concerns from government agencies, private entities, and the public on a variety of topics, including statutory requirements using various databases and computer systems to verify status.
Examine and evaluate documentation received such as court documents, contracts, MVD records, correspondence, applications, and forms for completeness and accuracy. Create electronic records, utilizing applicable databases and computer applications.
Research and interpret MVD policy, Arizona Revised Statutes, Arizona Administrative Code, and regulations when resolving problems, questions, and complaints presented by agency staff, law enforcement agencies, attorneys, lending institutions, other state agencies, other political jurisdictions, and the public.
CUSTOMER SERVICE REP 3
Review, approve, or deny electronic applications and supporting documents. Ensure all documentation is in compliance with A.R.S., A.A.C., and MVD policy; handle requests for information and data; resolve administrative problems and inquiries; prepare written responses to routine inquiries; prepare and modify documents including correspondence, reports, drafts, memos, and emails; prepare agendas for meetings and prepare schedules; record, compile, transcribe and distribute minutes of meetings.
Respond by telephone/email to inquiries/concerns from government agencies, private entities, and the public on a variety of topics, including statutory requirements using various databases and computer systems to verify status; review and resolve escalations if a CSR 1/CSR 2 is unable to resolve a customer's question or complaint; identify solutions to customer inquiries.
Research and interpret MVD policy, Arizona Revised Statutes, Arizona Administrative Code, and regulations when resolving problems, questions, and complaints presented by agency staff, law enforcement agencies, attorneys, lending institutions, other state agencies, other political jurisdictions, and the public; analyze complex technical data and documentation pertaining to T&R, DL or other ADOT MVD processes.
Examine and evaluate documentation received such as court documents, contracts, MVD records, correspondence, applications, and forms for completeness and accuracy. Create electronic records, utilizing applicable databases and computer applications.
Improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes. Gather data related to customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved.