AKA Hotels + Hotel Residences is recruiting a Catering Sales and Conference Services Manager to oversee conference services, securing catering groups and select sales support responsibilities for Hotel AKA Boston Common. This individual will be responsible for servicing the property’s group and catering accounts as well as securing catering business. This individually will also support the DOS as based on business needs.
AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family.
Job Summary:
We are seeking a detail-oriented Catering and Conference Services Manager to oversee and coordinate all aspects of conferences and events. The ideal candidate will have a strong background in the food industry, restaurant management, or hospitality.
Duties:
· Audit group contract and Delphi contacts and bookings, to ensure accuracy of dates, VIP requests and blocked meeting space
· Team Member should have working understanding of the Boston Metro market and catering segment
· Proactively sell meeting and event space for events
· Utilize prospecting tools such as ZoomInfo, uncover new accounts, targets and messaging for catering outreach in local neighborhood
· Use Delphi CRM daily for to enter client information, key activities, pipeline, and communication
· Primary contact for meeting planner after signing of group contract and responsible for planning/finalizing details until after group departs, ensuring a successful group and repeat bookings
· Partner with Food and Beverage restaurant and banquet teams, Accounting, Front Office, and Operations teams daily to communicate updates to billing procedures, menus, meeting space set-up, and VIPs
· Create and process Banquet Event Orders and Banquet Checks in a timely manner for the clients, accommodating any changes that are within scope and communicating with team
· Flexible schedule to accommodate last minute events and face to face time with clients as needed
· Distributes Banquet Event Orders and group resumes to appropriate hotel departments on a weekly basis
· Share feedback from clients on menus and post wrap-up events with DOS
· Prepare reports and additional tasks as required by the DOS
Experience:
- Bachelor's degree (B. A.) from a four‐year College or University preferred
- Minimum 2-3 years in hospitality preferably in a sales or operational setting
- System knowledge preferred in Windows, Opera PMS, and Delphi
- Strong guest service, problem-solving, and decision-making skills
- Must be energetic, self-starter, and detail-oriented with exceptional interpersonal skills.
- Excellent verbal and written communication skills
- Strong time management, and organization skills with an emphasis on attention to detail
- Must be able to interact with a diversified group of people both internally and externally
- Must be extremely flexible and adaptable to daily frequent changes in a fast-paced environment
- Flexible schedule required based on client needs
This position offers the opportunity to work in a dynamic environment that values teamwork and creativity. If you have a passion for delivering exceptional conference experiences and possess the required skills, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Boston, MA 02108: Relocate before starting work (Required)
Work Location: In person