Obsessed with TikTok? Great! Join us as a Client Success Specialist for our TikTok Ads Coaching programs, guided by a top TikTok expert. You'll be the go-to person for our clients, building relationships, answering queries, de-escalating at-risk clients, keeping them on track throughout the program, and giving clients a little nudge when needed ;)
Forget cubicles – your days will be spent connecting with business owners from various backgrounds and niches, from e-commerce to coaches and local services, helping them market on TikTok. You'll collaborate with a dynamic team, providing feedback to enhance our program's delivery.
This isn't a job for corporate types; we're all about fostering growth in a vibrant, rule-breaking environment stacked with talented people who push each other to grow personally and professionally.
If you'd like to have a front-row seat to the inner workings of successful TikTok coaching programs and work in a fast-paced and fun environment filled with talented and great people, read the posting below!
What’s in it for you?
- Experience working in a growing industry
- Your ticket to learn everything about TikTok, including ads and content creation
- Surrounded by a performance marketing team that has spent $100,000,000+ in ad spend on some of the most successful online brands
Vital skills we’re looking for in our candidates:
- Comfortable having tough conversations and holding clients accountable
- Can speak with anyone and foster relationships quickly
- Strong written and verbal communication skills
- Have a positive attitude, making conversations with you a joy
- The ability to think critically, coming up with creative solutions to problems
- Genuine care for people, ensuring the best possible experience for our clients
- Competency managing multiple tasks efficiently, ensuring timely responses and resolutions
Bonus skills that help but aren’t deal-breakers:
- Basic experience operating a website/website builder
- Basic TikTok or Meta (Facebook or Instagram) Ad experience
- Basic Experience with Monday or similar project management software
- Experience with any Customer Relationship Management (CRM) software
Your Day-to-Day Responsibilities:
- Onboard new clients for our TikTok Ads Accelerator programs
- Come up with solutions to assist clients through potential hurdles
- Oversee the support inbox and promptly respond to questions/inquiries
- Manage client progression through the programs and provide regular progress updates
- Checking in on client ad accounts and ensuring they are implementing the program
- Work cross-functionally with remote team members effectively and efficiently
- Handling refund requests and submitting evidence for Chargebacks (dispute resolution)
- Gathering testimonials and presenting opportunities to extend our relationship
- Offboarding clients from our programs
- Setting specific objectives and reporting on KPIs
- Managing your Virtual Assistant to enhance client relationships
- Working directly with our TikTok representatives to solve client marketing challenges
Required Work Experience That Would Set You Apart:
- Customer Success or Account Management: Previous experience in a customer-facing role where you've managed client relationships and provided support through virtual meetings to ensure customer satisfaction.
- Project Management: Experience managing multiple client accounts or projects simultaneously, ensuring timelines are met and objectives are achieved.
- Results-Driven: A history of achieving or exceeding performance targets, such as customer retention rates, satisfaction scores, or revenue goals.
Unlike most out-of-touch businesses, who unrealistically ask for 9 years of experience and a Master's Degree before even looking at your resume, we understand that, more often than not, the best candidates will have some of the work experience listed above, not all. So don’t stress if you don’t check all of the boxes. We’d still love to hear from you and see if you’re the right fit.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
Experience:
- Customer relationship management: 1 year (Preferred)
Work Location: Remote