Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure their stay is enjoyable and memorable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, room assignments, and cancellations
- Process payments and maintain accurate records of guest transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Proficient in phone etiquette and operating phone systems
- Knowledge of hotel management software is a plus
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work flexible hours, including evenings, weekends, and holidays
Skills:
- Hotel experience
- Night audit
- Hospitality management
- Hospitality
- Phone etiquette
- Phone systems
- Customer service
- Hotel management
- Guest services
- Multilingual
Join our team as a Front Desk Agent and contribute to creating exceptional guest experiences. Apply today!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.00 per hour
Expected hours: 25 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
Work Location: In person