We are a car rental agency looking for someone with excellent customer service skills, conflict resolution skills and ability to work in a fast-paced environment.
Responsibilities
- Ensure high levels of customer satisfaction through excellent service
- Assess customers needs and provide assistance and information on vehicle features so they feel comfortable exiting the location and operating the vehicle
- Expedite the car rental process so customers can get to their destination quickly and with ease
- Welcome customers to the store and answer their queries
- Secure vehicle keys from customers upon return and confirm necessary documentation and checks are performed
- “Go the extra mile” to drive sales
- Up sell and cross sell products and services
- Ensure car is ready for the next customer by inspecting and recording for new damages and checking gas levels and mileage
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
Skills
- Basic computer skills (typing, data entry)
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Valid Driver's License
- Flexibility to work days, evenings, weekends and Holidays
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Rental experience a plus
**PLEASE READ CAREFULLY**
We are looking for a full-time 40 hours a week associate. If you are in school, have another job, and or have a set schedule this may not be the right job for you. Open availability is required. Thank You!
STORE SCHEDULE ( You Must Be Open To Any Of These Days, Some Flexibility Required )
- Monday - Friday 8am - 6pm
- Saturday 9am - 2pm
- Sunday 9am - 1pm
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Required)
Shift availability:
Work Location: In person