We are seeking Customer Service Representatives for our Dover, DE location. Must have at least 6 months of previous call center experience. This is a long term contract based position. Pay $16.50/hr. paid on a weekly basis.
Along with submitting your resume for this position, please complete the Assessment Enclosed: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link:
https://es.eskill.com/es/quiz?testId=3083834cda556b15
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists customers with the account opening process
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
- Performs account maintenance, including account changes, adjustments, and statement requests
- Contacts customers for additional account information
- Assists in problem correspondence as required
- Prepares reports including CSR Daily Activity report and cash out report
- Training Schedule: 9:00am-5:30pm
- After Training Schedule: Monday 10-hour shift between the hours of 7a-7pm, Tuesday-Friday 10:30a-7pm, Saturday 8a-2:00pm.
Requirements:
- Must be able to submit to and pass a criminal background check
- Must be able to submit to and pass drug screening
- Must have exception customer service skills
- High School Diploma Preferred
Job Type: Contract
Pay: $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
- Dover, DE 19904: Relocate before starting work (Required)
Work Location: Hybrid remote in Dover, DE 19904