**Job Title:** Customer Service Representative **About Us:** We are a leading provider in the [industry] industry, dedicated to delivering exceptional customer service and innovative solutions to our clients. As a Customer Service Representative with us, you will play a vital role in ensuring customer satisfaction and building lasting relationships. **Role and Responsibilities:** - **Customer Interaction:** Engage with customers via phone, email, and chat to provide assistance and resolve inquiries promptly and professionally. - **Upselling:** Identify opportunities to promote additional products or services to enhance the customer experience. - **Communication:** Effectively communicate product information, promotions, and company policies to customers. - **Data Entry:** Accurately enter customer information and update records in the database. - **Outbound Calling:** Conduct outbound calls to follow up on customer inquiries or feedback. - **Problem-Solving:** Analyze customer issues and provide appropriate solutions or escalate as needed. **Why Join Us?** - **Competitive Compensation:** Enjoy a competitive salary with opportunities for performance-based incentives. - **Career Growth:** We offer training and development programs to support your professional growth within the company. - **Industry Impact:** Contribute to our mission of delivering top-notch customer service and exceeding client expectations. **Qualifications:** - Positive Attitude: Demonstrate enthusiasm and a positive demeanor in all customer interactions. - Excellent Communication Skills: Strong verbal and written communication abilities in English; fluency in Spanish is a plus. - Sales Aptitude: Ability to upsell products or services effectively. - Phone Etiquette: Maintain professionalism and courtesy during phone conversations. - Data Entry Proficiency: Accurate and efficient data entry skills for maintaining customer records. Join our team as a Customer Service Representative and be part of a dynamic work environment where your contributions make a difference. Experience the satisfaction of providing exceptional service while growing your career with us.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- No nights
- Rotating shift
Weekly day range:
Work setting:
Work Location: In person