Do you dream of a place where your hard work is appreciated and recognized?
Would you like to work for one of the Top Companies in Arizona?
**This is an in-person/in-office position
La-Z-Boy Arizona is hiring for a full-time Consumer Experience Representative for our busy Service Center in Phoenix, AZ. You will be working in office as part of a high-performing team supporting La-Z-Boy's internal and external customers through an exceptional Consumer Experience. We are a company that encourages sharing your great ideas about how to grow our business and your career!
In exchange for your commitment to La-Z-Boy, your team, and our customers, full-time employees will receive excellent benefits including
- Health Insurance through Blue Cross/Blue Shield
- Dental and Vision Insurance
- Paid Vacation
- 401k with match
A successful Customer Service Representative candidate will demonstrate the following responsibilities:
- Excellent phone etiquette - handle inbound/outbound calls from customers
- Take ownership of each consumer interaction while treating customers with respect
- Strong verbal and written communication skills
- Able to navigate multiple technologies while staying engaged with our customers
- Identify customer needs and resolve furniture service inquiries to achieve a high level of customer satisfaction
- Effectively communicate company policies and procedures while providing additional information as needed
- Ability to provide the majority of clients with a first call resolution
- Maintain and document customer account activities thoroughly and concisely in the company CRM system
- Ability to learn new computer programs
- Attention to detail and maintaining client account follow-up
- Self-starter - You will have the training and mentoring you need. We then trust you to take initiative to show up on time, be ready to work, and get the job done right!
If this sounds like the career you've been seeking, we want to meet you! Interviews are happening now!
Warehouse Address: 4135 E Cotton Center Blvd. Phoenix, AZ 85040
La-Z-Boy is a Drug-Free Workplace
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- Under 1 year
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you willing to undergo a background check in accordance with state and local laws?
Education:
- High school or equivalent (Required)
Work Location: In person