Job Purpose
Job Purpose: This position reports directly to the Manager, service cenetr & provides “best in class” customer service that surpasses customer expectations and all competitive standards.
Duties and Responsibilities :
- Creating Service Work orders.
- Create Return Authorization’s (RMA) to end customer including shipment of units.
- Provide back-up to Customer Care Team, including responding to email, phone inquires, processing demo and/or loaners for shipment and retrieval.
Processing of quotaion for time and meterail & Credits and Debit.
- Respond and resolve all customer complaints and inquiries in a timely manner.
- Other duties as required and requested by Top Management or Manager.
- Adhere and enforce all safety policies and procedures.
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Qualifications:
- Bachelor’s Degree or equivalent experience.
- Exceptionally strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.).
- Self-directed with high energy and motivation. Ability to work independently and/or in a team setting.
- Must be able to work independently and in a team/group environment.
- Creative and consultative communicator with excellent verbal and written communication skills. Presentation skills are a plus.
- Ability to influence others without position reporting structure to achieve results and deliver on committed timelines and objectives.
- Experience working in a quality controlled and validated system a strong plus.
- Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
Job Type: Full-time
Pay: $49,409.00 - $52,239.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Irvine, CA 92618