Career Band:
L07
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Position summary
T-Mobile is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Senior Product Managers, Technical located in Bellevue, WA will manage products end-to-end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products including creating, managing, maintaining and communicating product vision and roadmap.
Position duties and responsibilities include, but are not limited to:
partner with the business, internal/external stakeholders, and Leadership to understand current customer experiences, conduct cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making. Work with stakeholders and follow enterprise process to secure and maintain product funding;
anticipate industry trends, direction, innovation, analyze potential impacts or opportunities to customer/product, and incorporate analyses into product process;
drive specific ad hoc analysis and present information to executive level management upon request. Work with external third parties to assess partnerships and licensing opportunities;
influence product feature set and positioning strategies to improve customer experience, and drive or support growth leveraging customer insights for product vision, strategy, roadmap, and priorities. Dedicate time to customers and actively meet with them to build deeper empathy and understand their needs and priorities.
create, manage, foster an active Voice of the Customer (VoC) feed for themselves and the team. Evangelize and advocate for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset. Create an environment and culture where the team is immersed in customer- first mindset.
translate product/platform strategy by writing detailed features and user stories consumable for Development teams for highly complex products with multiple transactions and touchpoints including creation of prototypes;
manage product backlog and priorities with our business and technology partners, backlog at this level typically serves 5 - 8 teams often with dependencies on other internal and external teams. Ensure alignment on the prioritization of activities based on business and customer impact;
collaborate with Architecture and Development teams to ensure technical debt and long-term technical investment is factored into roadmap;
develop adoption tools and training materials, generate and maintain dashboards and reports that track product health and success metrics;
assist with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support. Recognize and communicate technical challenges to stakeholders and make educated trade-off decisions with the team.
collaborate and develop positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, and other stakeholder teams providing them with the necessary product knowledge and additional documentation.
Specific Skills Requirement - must have educational or professional experience in:
Experience (1): Experience defining UML diagrams to capture the end-to-end process flow of data, systems and transaction scenarios spanning Point of Sale, Middleware, Supply Chain Planning, or comparable applications.
Experience (2): Experience analyzing and optimizing business processes, finding, and solving problems with existing and new software, data, and procedures by leveraging process maps including SIPOC (supplier, inputs, process, outputs, customers) Diagrams or comparable tools.
Experience (3): Experience in Systems Integration of Retail, Warehouse, Order Processing, Master Data Management, Fulfillment IT systems or comparable tools using Batch, Real time Integration, or comparable technologies.
Experience (4): Experience in designing, configuring and implementing Supply Chain Business Processes including Retail Fulfillment, Warehouse Fulfillment, Customer Order Fulfillment and Returns, or comparable processes.
Experience (5): Experience in mapping, configuring, and implementing Reverse Logistics processes including Return, Customer Credit, Repairs, Refurbishment, or comparable processes.
Experience (6): Experience in writing SQL scripts and working on Business Intelligence tools for Analysis, Issue resolution, and Reporting.
Experience and education requirements:
Telecommuting is permitted.
Additional:
How to apply:
OTHER: Work hours: 40 hours/week. Washington Wage Range: $155,328.10 to $219,300 /year.
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience.
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.