Customer Service Temp to Hire – must have good phone, and computer experience.
Office Manager Candidates Heavy Phones & Multitasking.
SAP Experience is a huge plus - Must be Comfortable with email and Chat going at the same time. 80+ calls daily
Basic Excel - just entering information.
The software we work out of are SAP and SalesTool- not required
strong presence on the phone, SAP experience is a plus, inbound and outbound CS experience is required. Business casual dress, the ability to type 45 wpm, compose professional emails, chats and able to do admin tasks needed in the CSR department. Multi-tasking is a must. Attendance is critical and no sleeping on the job.
We are very adamant all employees have stellar attendance. If there is any time off needed already scheduled, disclose that upfront.
We are looking for Sharp Professionals
Computer Savvy and comfortable with working in a CRM
Multitasker and quality customer service communication skills (Verbal and Written)
Comfortable with email and Chat
Monday – Friday 8-5
$18-20 hr doe and stability
Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
*Using phone/email/chat to communicate.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.
Benefits:
Health insurance - employer contributes $375 credit
Dental insurance
Vision insurance
Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.
Company match 401(k) eligible at 1 year
Paid holidays
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person