Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This position will provide opportunities for growth and advancement.
Working days for this position: Saturdays required
Duties:
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Sell additional products or services to customers
- Enter customer data and update account information in the system
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow up with customers to ensure their satisfaction and resolve any outstanding issues
- Collaborate with other team members to improve overall customer experience
Experience:
- Previous experience in a customer service role is preferred
- Bilingual proficiency in English and Spanish is a plus!
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to navigate computer systems and perform data entry accurately
- Experience with outbound calling or sales is an asset
- Multilingual abilities are highly valued
- Sales experiance is prefered
Benefits:
- Competitive Wages
- Comprehensive training program provided
- Opportunities for career growth and advancement within the company
- Health and Dental insurance coverage available after probationary period
If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
Work setting:
Ability to Relocate:
- Auburn, WA 98001: Relocate before starting work (Required)
Work Location: In person