About Us:
Diversified Entities LLC is a leading company in the logistics and transportation sector, providing top-tier 3PL warehouse and transportation services. We are dedicated to delivering exceptional service and innovative solutions to our clients.
Job Summary:
We are seeking a bilingual (Spanish/English) Customer Service Representative (CSR) with experience in 3PL warehouse and transportation to join our team. The ideal candidate will be responsible for managing customer interactions, ensuring customer satisfaction, and coordinating with various departments to provide seamless service.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Coordinate with warehouse and transportation teams to ensure timely delivery and accurate order fulfillment.
- Handle order entry, ensuring all customer orders are accurately entered into the system.
- Resolve customer complaints and issues efficiently, providing excellent customer service.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Assist in the development and implementation of customer service policies and procedures.
- Provide support in tracking shipments and updating customers on their order status.
- Collaborate with sales and operations teams to meet customer needs and achieve company goals.
- Participate in regular training sessions to stay updated on company services and industry trends.
Qualifications:
- Bilingual in Spanish and English is required.
- Minimum of 2 years of experience in a 3PL warehouse and transportation environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office Suite and experience with CRM systems.
- Experience with order entry and related software.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent; a college degree is a plus.
You will only be considered for the position if you provide a brief cover letter with your emailed resume. Please mention transportation experience in the cover letter.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person